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Careers

Claims Handler  

To provide a complete claims service in a busy broking environment to both our Commercial and Personal Lines Insurance Departments, engaging with clients, insurers and suppliers from initial notification to satisfactory settlement of a claim.

  • Excellent communication skills and relationship building;
  • CII qualification preferable but not essential.

Job Types: Full-time, Permanent

Location: NG2 Business Park, Nottingham

Salary: Negotiable, dependent on experience

Hours: Mon - Fri 9-5pm

Holidays: 25 days + Bank Holidays

Attractive pension, tram 2 work scheme & further benefits offered.

Main tasks:

  • To be the first answer point for telephone calls received on the claims line.
  • To take claim notification instructions from clients and gather the relevant information to report a claim to an Insurer.
  • Guide clients through the claims process and explain the service they can expect.
  • Where applicable report claims on behalf of a client to Insurers and ascertain if any further information is required.
  • Create and complete claim details within the client’s records and keep these fully updated.
  • Remain in contact with Insurers, obtaining updates on the present position of a claim with the aim of obtaining early settlement on the best terms possible for both the Insurer and client.
  • To ‘check in ‘with client’s offering help, assistance and to provide updates on the current position of their claim on a regular basis.
  • To communicate with Directors and members of staff regarding the progress of a claim when necessary.

If you are interested in this role and feel you have the relevant skills and experience, please send your full CV and cover letter, including details of your current and desired remuneration to Natalie Palmer, nataliep@jrt-insurance.co.uk

No recruitment agencies please


 Commercial Account Handler 

To offer a complete insurance service to existing and potential new customers, for commercial risks. This will involve providing quotations on all types of commercial insurance via the telephone, face to face or in writing, placing cover when instructed, inviting and confirming renewals, dealing with mid-term adjustments and providing assistance in claims issues when appropriate.

  • Commercial insurance experience required;
  • Experience within a broking environment;
  • Excellent communication skills and relationship building;
  • CII qualification preferable but not essential.

Location: NG2 Business Park, Nottingham

Salary: Negotiable depending upon experience

Hours: Mon - Fri 9-5pm

Holidays: 25 days + Bank Holidays

Attractive pension, tram 2 work scheme & further benefits offered.

Duties & Responsibilities

  • Provide new business quotations for all classes of commercial insurance on request, providing relevant advice, information and guidance.
  • Take instructions from new clients, ensuring cover commences at the correct time, all relevant paperwork is completed, premium is collected and relevant records and diary entries are created.
  • Take instructions from existing customers in respect of alterations to existing policies, ensuring insurers are notified and records updated.
  • Offer renewal of existing clients’ policies with existing insurer or move to new insurer, as appropriate. In each case, ensure relevant paperwork is completed, premium is collected and relevant records and diary entries are created.
  • Check thoroughly all client documentation before despatch, ensuring queries are raised and amendments completed.
  • Control your own diary system, ensuring all items are followed up by the due dates, particularly in relation to outstanding documentation from clients or insurers, premium payments and survey matters.
  • Assist customers with enquiries relating to claims, either by direct involvement with the insurer concerned if appropriate, or providing contact names and telephone numbers for customer own direct contact.
  • Filing of all records on a daily basis.
  • Assisting with claims administration where necessary

If you are interested in this role and feel you have the relevant skills and experience, please send your full CV and cover letter, including details of your current and desired remuneration to Natalie Palmer, nataliep@jrt-insurance.co.uk

No recruitment agencies please.